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Sales policies

Head office:

Maman Kangourou
1910 Chemin Pink local 104
J9J 3N9
Gatineau, QC
Canada
1-888-772-0990
orders@mamankangourou.com

 

Dear clients,

 

Products:

The website www.mamankangourou.com is committed to offering an accurate image of our products, however the photographs, texts, graphics, technical sheets are considered informative and not contractual.

 

Currencies and payments:

All our prices are in Canadian dollars. We ship all over the world and delivery charges are determined according to weight and/or the number of items per shipping zone and will be calculated at the moment of payment. We accept payments by credit card (Visa and MasterCard), by PayPal, by check or by money order. Orders paid by check or money order will be shipped when we receive the entire payment.

 

Shipping delays:

We will process your order within the next 24 hours following its reception, except during statutory holidays. We use Canada Post Expedited Parcel Service for all deliveries in Canada. The carrier standard delivery policies are between 1 and 3 business days in Quebec and between 2 to 7 business days for all other provinces. We also use Canada Post for shipment over the Canadian borders. The delivery time to major metropolitan areas of the United States are between 6 to 12 business days; for all other countries the air mail service is between 6 and 20 business days. Maman Kangourou cannot guarantee the terms of delivery; however we can help you follow your order if any difficulties should arise. Clients can choose another carrier company, in condition that they pay the additional costs if required.

 

Exchange or refund

Maman Kangaroo favours exchanging our baby carriers instead of refunds.

Maman Kangaroo products are exchangeable or refundable within fifteen days of their reception with the condition that the product is not used and is in perfect condition (not washed, with no sign that it has been used), accompanied with the manual and the instruction with the original copy of your receipt and packaging. The shipping and handling fees remain the responsibility that of the client and are non-refundable (except in the case of a manufacturing default). A thirty percent administration fee applies to all refunds, minus all applicable shipping costs.

 

No refunds or exchanges will be given regarding baby carriers acquired as part of a promotion or during a liquidation of our products.

 

All refunds for puchased and then cancelled items will be subject to a ten percent administration fee.

 

All the products returned for exchange or for refund must be approved by the production department and in no way does Maman Kangourou guarantee it will credit the returned merchandise.

It is important to include a note explaining the reason of the return and the product you wish to receive in exchange. A payment (credit card, PayPal, check or Canada post mandate) is required to cover the shipping and handling fees for the exchanged product. If you need more information for shipping and handling fees in your region, contact our customer service department service@mamankangourou.com or telephone at 1-888-772-0990.

In the case of an exchange due to a mistake on our part or a default of manufacturing, you must return the item under the same conditions mentioned above, however by including the receipt for your shipping and handling fees that you spent for the returned product we will reimburse you. The refund generally occurs the same way as the method of payment of the order.

 

Thank you !