The website www.mamankangourou.com is committed to offering an accurate image of our products, however the photographs, texts, graphics, technical sheets are considered informative and not contractual.
Currencies and payments:
All our prices are in Canadian dollars. We ship all over the world and delivery charges are determined according to weight and/or the number of items per shipping zone and will be calculated at the moment of payment. We accept payments by credit card (Visa and MasterCard), by PayPal, by check or by money order. Orders paid by check or money order will be shipped when we receive the entire payment.
We will process your order within the next 24 hours following its reception, except during statutory holidays. We use Canada Post Expedited Parcel Service for all deliveries in Canada. The carrier standard delivery policies are between 1 and 3 business days in Quebec and between 2 to 7 business days for all other provinces. We also use Canada Post for shipment over the Canadian borders. The delivery time to major metropolitan areas of the United States are between 6 to 12 business days; for all other countries the air mail service is between 6 and 20 business days. Maman Kangourou cannot guarantee the terms of delivery; however we can help you follow your order if any difficulties should arise. Clients can choose another carrier company, in condition that they pay the additional costs if required.
The first wash of your product should be done separate to any other laundry, to avoid any dye transfers. Although it is exceptionally rare, Mama Kangaroo informs you of the possibility and is, therefore, absolved of any responsibility due to the negligence of following our recommendation.
Exchange or refund
Maman Kangaroo does not offer refunds, but accepts exchanges of our baby carriers.
Maman Kangaroo products are exchangeable within fifteen days of their reception with the condition that the product is not used and is in perfect condition (not washed or perfumed, with no sign that it has been used), accompanied with the instruction manual and the original copy of your receipt, as well as the original packaging. The shipping and handling fees remain the responsibility of the client (except in the case of a manufacturing default).
No exchanges will be given regarding baby carriers acquired as part of a promotion or during a liquidation of our products.
All the products returned for exchange must be approved by the production department and in no way does Maman Kangourou guarantee it will credit the returned merchandise.
It is important to include a note explaining the reason of the return and the product you wish to receive in exchange. A payment (credit card, PayPal, check or Canada post mandate) is required to cover the shipping and handling fees for the exchanged product. If you need more information for shipping and handling fees in your region, contact our customer service department firstname.lastname@example.org or telephone at 1-888-772-0990.
In the case of an exchange due to a mistake on our part or a default of manufacturing, you must return the item under the same conditions mentioned above, however by including the receipt for your shipping and handling fees that you spent for the returned product, we will reimburse you those fees to you. The refund generally occurs the same way as the method of payment of the order.
Thank you !
We know how important it is to protect your personal information. That’s why we take great care in following these privacy policies:
Usage of personal information
Personal information includes your name, address, phone number, and e-mail address.
We may use your personal information for a number of different purposes, such as fulfilling requests for products, services or information; providing customer services; administering contests or promotions; offering new products and services; measuring and improving the effectiveness of our Web Sites or our marketing strategies; and adapting our offers to your preferences.
We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.
Usage of non-personal information
Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.
This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.
We may also use non-personal information to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.
In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.
We will never sell your personal information. However we may share your information with third parties acting on our behalf, for example to a delivery services, a product repair services, etc., or as permitted or required by law.
In other cases, we will ask you to give us your express consent to use your personal information to advise you of products or services that may be of interest to you. You can always refuse to have your information used for this purpose. For example, when you subscribe to our newsletter, we consider that you gave us your express consent to send you promotional information. You can always decide to unsubscribe. Each e-mail we send you will tell you how to decline further e-mail.
To accommodate changes in our service, the technology, and legal developments, this Policy might change over time. Don’t hesitate to contact us if you have any question about this policy.