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Frequently Asked Questions

Please click on the questions to show/expand the answers.

Yes, the Maman Kangourou Stretchies and the MK-Baby have a recommended minimum weight of 8lbs and a maximum weight of 25lbs. The Water Ring-Sling also has a minimum weight of 8lbs and a maximum weight of 25lbs.

No, unfortunately none of our products allow safe back carrying.

 

  • Maman Kangourou's stretchy wrap can only be worn belly to belly with the baby facing the wearer.
  • The MK-Baby is worn belly to belly in its standard mode and on the hip and off-centre in ring-sling mode.
  • The Water Ring Sling can be worn belly to belly with a small baby or on the hip with a larger child.
  • Direct links to videos and instructions for our various products can be found here :

    www.mamankangourou.com/guides

    We only recommend the cross-wrapped cross-wrapping and cross-wrapped with the sides unfolded. Always tummy to tummy and 3 full layers of fabric well distributed on your baby's back at all times.

    Direct links to videos and instructions for our different products can be found here :

    www.mamankangourou.com/guides

    Our stretchy wrap comes in 2 sizes. Our basic size is quite versatile for most wearers with its 5m stretchy fabric. However, a larger person may be more comfortable with the larger size, which is why our 5.5m plus size might be perfect for you in such cases.

    No, the three layers of fabric mandatory on the baby with the extensible wrap and the MK Baby makes it impossible to use in dual carrying (two babies on the same carrier). However, it is still possible to combine your baby in the front with our products and a larger one in the back with another type of baby carrier that allows such form of carrying.

    Of course! We recommend machine washing in cold water on a delicate cycle. A mild soap (no optical brightener - bleaching agent -, no fabric softener and no soap powder) Hang to dry or tumble drying is permitted.

    Your satisfaction and the safety of your little one is the priority of Maman Kangourou.

    We always guarantee a courteous and pleasant service. Personalized advice for your situation in accordance with the recommendations in place in the babywearing industry and our values.

    We also offer a repair service. If your product has a break in the fabric, a seam or wear and tear that could compromise the safety of your little one, never hesitate to write to us. We will analyze the situation with you. Charges may apply depending on the condition, breakage or coverage of our warranty.

    Maman Kangourou begins processing your order within 3 working days. Delivery times may vary depending on your place of residence and the time of year. Maman Kangourou delivers with pleasure everywhere in the world.

    The price will be calculated at the checkout according to your shipping address. (Approximate rates may be added when the calculations are made) Delivery is free within Canada on orders over 150$ after discounts and before applicable taxes.

    Check here for more information:

    https://www.mamankangourou.ca/policies/shipping-policy

    Your satisfaction and the safety of your little one is the priority of Maman Kangourou.

    There are no returns unless a mistake has been made by Maman Kangourou. A faulty item, a bad color or a product with a defect. In this situation, please contact Maman Kangourou's customer service at info@mamankangourou.com before sending any products. The return of merchandise is conditional to an item being in new condition and returned in its original packaging.

    Check here for more information:

    https://www.mamankangourou.ca/policies/refund-policy

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